Key findings
Mail Clerks and Mail Machine Operators, Except Postal Service, perform vital tasks in preparing and organizing mail for delivery.
They handle incoming and outgoing mail, ensuring proper sorting, addressing, and postage.
Despite advancements in Generative artificial intelligence (GenAI), this work is unlikely to be fully automated due to its physical nature.
While GenAI may impact certain skills like Digital Data Processing and Operations Monitoring in the future, the core tasks of mail clerks will remain essential.
The demand for premium goods and services may even increase the need for these workers, potentially leading to a rise in their income share.
As technology advances, the role of mail clerks may evolve, but their presence in the workforce is likely to remain stable.
How could AI or automation replace or complement job activities?
AI and automation could be used to automate activities such as sorting and routing incoming mail, affixing postage to packages, weighing packages to determine postage, and operating embossing machines.
For example, AI could be used to automatically sort and route incoming mail based on established routing schemes, freeing up time for mail clerks to focus on other tasks.
Job description
Prepares incoming and outgoing mail for delivery. Opens, reads, sorts, and sends incoming mail; addresses, seals, stamps, folds, stuffs, and adds postage to outgoing mail or packages. May also involve maintaining records and filling out forms.
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