Key findings
Postal service clerks at United States Postal Service (USPS) post offices handle tasks like receiving letters and packages, selling postage stamps, and sorting mail.
The work requires skills such as reading comprehension, critical thinking, and time management.
GenAI is unlikely to automate these roles due to the physical nature of the tasks.
While some skills may be automated in the future, blue-collar workers like postal service clerks are shielded from major AI disruption.
The demand for premium goods and services may even increase the need for these workers, leading to a rise in their income share.
How could AI or automation replace or complement job activities?
AI, automation, or LLMs like ChatGPT could automate tasks such as sorting mail by type and destination using electronic devices, answering queries about mail regulations, and selling postage products.
For instance, AI could assist in calculating postage costs and handling routine customer inquiries, streamlining Postal Clerks’ operations.
Job description
Performs various tasks at a United States Postal Service (USPS) post office, such as receiving letters and packages, selling postage stamps and postal cards, filling out money orders, sorting mail into designated slots, and checking postage accuracy. This job also includes postal service clerks working for USPS contractors.
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