Key findings
Generative artificial intelligence (GenAI) is set to impact, but not transform, the work of Postal Service Mail Carriers.
Blue-collar jobs like this are unlikely to be automated by GenAI due to its inability to perform physical tasks.
The unique automation wave of GenAI may even increase demand for blue-collar workers, leading to a rise in their income share.
While some skills of this job, like Information Ordering and Digital Data Processing, could be automated in the future, tasks requiring Active Listening, Speaking, Critical Thinking, and Social Perceptiveness will remain essential, ensuring the continued relevance of human workers in this field.
How could AI or automation replace or complement job activities?
Artificial Intelligence and automation could potentially assist in simplifying some tasks of Postal Service Mail Carriers.
For instance, AI could automate the scanning of labels on letters or parcels and help in sorting mail for delivery.
However, the personal touch and adaptability required in tasks such as obtaining signed receipts and answering customer inquiries may be challenging for AI to replicate.
Overall, while AI could be beneficial in streamlining certain aspects of the job, it may not fully replace the role of Postal Service Mail Carriers in providing personalized and efficient service to customers.
Job description
Delivers mail for the United States Postal Service (USPS), sorting and delivering mail along a set route either by vehicle or on foot. This job may be done by postal service mail carriers who work for USPS contractors.
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