Will Janitors and Cleaners be replaced by AI & Robots?

Key findings

Generative artificial intelligence (GenAI) is set to impact blue-collar jobs like janitors and cleaners, but not transform them entirely.

The unique automation wave may not harm these workers significantly due to the inability of GenAI to perform physical tasks.

The increased demand for premium goods and services could even boost the need for blue-collar workers, potentially leading to a rise in their income share.

While some skills used in these jobs may be automated in the future, tasks requiring active listening and speaking are likely to remain essential and not easily replaceable by AI.

How could AI or automation replace or complement job activities?

AI, automation, or LLMs could potentially assist with tasks such as monitoring security, notifying managers of repairs, or requisitioning supplies.

However, the physical and varied nature of cleaning tasks may limit complete automation.

For instance, ChatGPT could help janitors by generating maintenance reports or scheduling tasks, but human touch remains crucial for intricate cleaning processes like polishing furniture or restoring fire-damaged interiors.

Job description

Maintain cleanliness and order in buildings. Perform various cleaning tasks like mopping floors, vacuuming carpets, wiping walls and windows, and taking out trash. Other responsibilities may include monitoring heating systems, doing basic maintenance work, reporting repair needs to management, and clearing snow or debris from walkways.