Will Fast Food and Counter Workers be replaced by AI & Robots?

Key findings

Generative artificial intelligence (GenAI) is set to impact, but not transform, the work of fast food and counter workers.

Blue-collar jobs like this are unlikely to be automated by GenAI due to its inability to perform physical tasks.

The unique automation wave may even increase demand for these workers as premium goods and services grow.

Skills like active listening, social perceptiveness, coordination, and service orientation are crucial in this job and are unlikely to be automated in the future.

This means that fast food and counter workers will remain shielded from major AI disruption, ensuring their income share continues to rise.

How could AI or automation replace or complement job activities?

Artificial intelligence and automation could potentially assist in tasks such as order-taking, inventory management, and payment processing for Fast Food and Counter Workers.

However, the interpersonal communication with customers and the physical tasks of cleaning, cooking, and serving food may still require human intervention.

For example, AI could streamline the ordering process, but human workers would still be essential in providing a personalized customer experience and ensuring food safety standards are met.

Job description

Performs tasks such as taking orders, serving food and drinks, and assisting customers. Serves customers at the counter or from a steam table. May also handle payments and prepare food and drinks.