Key findings
GenAI is set to enhance the role of customs brokers by streamlining routine tasks like data entry and regulatory compliance checks.
While AI can assist in number crunching and market analysis, it won’t fully transform the profession.
Customs brokers will still need skills like critical thinking and complex problem solving to interpret and apply AI-generated insights effectively.
The future of the work will see GenAI as a valuable tool for improving efficiency and accuracy, rather than replacing the expertise and human judgment essential in the field.
How could AI or automation replace or complement job activities?
Artificial intelligence, automation, or large language models like ChatGPT could potentially enhance certain aspects of the work done by individuals in the customs brokerage field.
While these technologies may not entirely replace the need for human involvement in tasks such as preparing and processing import/export documentation, they could streamline processes, improve accuracy in duty calculations, and facilitate communication with various agencies.
For instance, AI tools could assist in classifying goods according to tariff codes, staying updated on import/export laws, or suggesting optimal transportation routes.
Job description
Manages customs documentation to ensure shipments comply with laws for importing and exporting goods. Tracks duties and taxes, processes payments, and signs documents under a power of attorney. Represents clients in customs meetings, applies for duty refunds, and organizes transportation and storage of imported goods.
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