Key findings
In the future, GenAI will revolutionize the role of Executive Secretaries and Administrative Assistants.
AI will streamline tasks like scheduling, data entry, and document organization.
It will enhance decision-making with quick access to information and improve user support through chatbot interactions.
GenAI will enable professionals to focus on critical thinking, coordination, and negotiation, while AI handles routine administrative duties efficiently.
This technological advancement will elevate the role by allowing more time for strategic planning and decision-making.
How could AI or automation replace or complement job activities?
AI and automation could potentially replace tasks such as managing executives’ schedules, making travel arrangements, preparing reports and memos, coordinating office services, answering phone calls, preparing responses to routine inquiries, and filing and retrieving documents for Executive Secretaries.
For example, AI could be used to automatically schedule appointments based on executives’ availability and preferences, or to generate reports and memos using predefined templates and data inputs.
Job description
Assist with administrative tasks such as research, reports, and handling information requests. Also, perform basic administrative duties like writing letters, welcoming visitors, organizing calls, and setting up meetings. May train and oversee junior clerical staff.
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