Key findings
In the future, GenAI will revolutionize the role of File Clerks by automating routine tasks like data entry and scheduling.
It will enhance efficiency by streamlining information retrieval and decision-making processes.
Additionally, GenAI’s ability to generate text and multimedia content will improve user support and simplify interactions with enterprise systems.
This technology will require File Clerks to adapt by developing skills in critical thinking, time management, and data literacy to effectively collaborate with AI systems.
How could AI or automation replace or complement job activities?
Automation through AI, like ChatGPT, could potentially replace tasks in the job of organizing files.
This could involve scanning incoming materials for classification, inputting data into systems, answering queries, tracking file movement, and eliminating outdated materials.
For instance, AI could assist in sorting and classifying information, generating reports, and designing filing forms.
Job description
Organize files by putting correspondence, cards, invoices, receipts, and other records in order, either alphabetically, numerically, or following the filing system in place. Retrieve and take out specific documents from the file when needed.
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