Key findings
Generative artificial intelligence (GenAI) is not expected to significantly impact blue-collar jobs like Postal Service Mail Sorters.
The demand for premium goods and services may even increase the need for these workers, potentially raising their income share.
GenAI is unable to perform physical tasks, ensuring blue-collar workers are shielded from major disruption.
While some skills of this job may be automated in the future, tasks requiring Reading Comprehension, Speaking, Critical Thinking, Monitoring, and Coordination will likely remain essential.
Automation may streamline certain aspects of the job, but the core functions will continue to rely on human expertise.
How could AI or automation replace or complement job activities?
AI and automation could potentially assist Postal Service Mail Handlers by clearing equipment jams, sorting odd-sized mail, and checking addresses.
However, the job still requires human touch for special handling, directing items, and training new workers.
For example, AI could streamline sorting processes but may not fully replace the need for human intervention in complex situations.
Job description
Prepares mail for the United States Postal Service. Sorts and routes mail, operates mail processing machinery, and keeps records of shipments. May also adjust and repair machinery as needed. Works with USPS contractors.
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