Type of Job:

White collar
Generative AI will change white-collar jobs by automating tasks and enhancing work. Highly educated roles may face the most impact, while blue-collar jobs may see increased demand and pay.

What Constitutes Artificial intelligence (AI)?

Artificial Intelligence (AI) is a technology that allows systems, whether software or machine-based, to autonomously make predictions, recommendations, or decisions that impact both real and virtual environments without the need for constant human guidance or intervention.

Sources

Author:

Juan D. Montoya

Juan D. Montoya

Economist and AI researcher.

Will Receptionists and Information Clerks be replaced by AI & Robots?

Receptionists and Information Clerks risk of being automated:

High

This job is highly likely to be substantially automated within the next 20 years, placing it in the upper quartile for automation probability among occupations.

Current Degree of Automation:

33
(1-100)

Source

Key findings

GenAI is revolutionizing the role of receptionists and information clerks.

It streamlines data entry, scheduling, and information retrieval, boosting efficiency.

AI automates routine tasks like writing and basic content creation, freeing up time for critical thinking and decision-making.

GenAI enhances user support with chatbot capabilities and simplifies complex data interactions.

In the future, AI will continue to transform these roles by improving service orientation and coordination through seamless integration with enterprise systems.

How could AI or automation replace or complement job activities?

AI and automation could be utilized to automate tasks such as operating telephone switchboards, scheduling appointments, transmitting information to customers, filing and maintaining records, providing information about the establishment, and analyzing data to answer customer inquiries.

For example, AI chatbots could handle incoming calls, appointments, and information dissemination, freeing up receptionists to focus on more complex tasks.

Job description

Assist and inform the public, customers, visitors, and others about the activities and locations within the organization.

Consequence of Making Errors

24

(1-100)

Not serious at all Source
The low consequence of errors for receptionists makes it less relevant to predict their job's automation in the coming years.

How Repetitive is the Job?

69

(1-100)

Important Source
Jobs like receptionists and information clerks, with many repetitive tasks, face higher automation risks. However, it's likely that only specific tasks will be automated, not the entire role.
Average Anual salary USD$
$34,600
Number of profesionals in USA
1,196,000

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