Type of Job:

White collar
Generative AI will change white-collar jobs by automating tasks, aiding workers, and transforming roles. Highly educated jobs may face the most impact, while blue-collar jobs will likely thrive.

What Constitutes Artificial intelligence (AI)?

Artificial Intelligence (AI) is a technology that allows systems, whether software or machine-based, to autonomously make predictions, recommendations, or decisions that impact both real and virtual environments without the need for constant human guidance or intervention.

Sources

Author:

Juan D. Montoya

Juan D. Montoya

Economist and AI researcher.

Will Insurance Claims and Policy Processing Clerks be replaced by AI & Robots?

Insurance Claims and Policy Processing Clerks risk of being automated:

High

This job is highly likely to be substantially automated within the next 20 years, placing it in the upper quartile for automation probability among occupations.

Current Degree of Automation:

55
(1-100)

Source

Key findings

In the future, GenAI will revolutionize the role of Insurance Claims and Policy Processing Clerks.

AI will streamline tasks like data entry, policy analysis, and claims processing, improving accuracy and efficiency.

It will enhance decision-making by quickly summarizing and classifying information.

GenAI’s ability to generate text and interact in plain language will simplify communication with clients and systems.

This technology will boost productivity by automating routine processes, allowing clerks to focus on complex problem-solving and customer service.

How could AI or automation replace or complement job activities?

AI and automation could potentially replace tasks like preparing insurance claim forms, calculating claim amounts, transmitting claims for payment, reviewing and verifying data on insurance applications, processing new policies, and providing limited customer service instructions.

For example, AI systems could automatically review and verify data on insurance applications, reducing the need for manual data entry by Insurance Claims and Policy Processing Clerks.

Job description

Processes new insurance policies, changes to existing policies, and claims forms. Gathers information from policyholders to ensure accuracy and completeness of forms and records. Updates policies and records as needed.

Consequence of Making Errors

33

(1-100)

Not serious at all Source
In finance, errors by insurance clerks have minor consequences, making it less relevant for predicting job automation trends.

How Repetitive is the Job?

87

(1-100)

Extremely important Source
Jobs like Insurance Claims and Policy Processing Clerks face a higher risk of automation due to repetitive tasks. However, automation often targets specific tasks, meaning some roles may still thrive in the future.
Average Anual salary USD$
$47,840
Number of profesionals in USA
308,000

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Do you think Insurance Claims and Policy Processing Clerks will be replaced by AI?

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