Will Community Health Workers be replaced by AI & Robots?

Key findings

GenAI is poised to enhance the role of Community Health Workers by streamlining administrative tasks like data entry and scheduling, allowing more focus on critical thinking and complex problem-solving.

While it won’t transform the job entirely, AI assistance in tasks such as systems evaluation and basic content creation will improve efficiency and decision-making.

This technology will support CHWs in managing personnel resources and time effectively, ultimately enhancing their ability to provide quality care and support to communities.

How could AI or automation replace or complement job activities?

Artificial intelligence, automation, or language models like ChatGPT could potentially enhance certain processes involved in the role of a Community Health Worker.

While these technologies may assist in tasks such as record-keeping, information dissemination, or data collection, they could not fully replace the human touch required for activities like providing emotional support, building trust, or advocating for community health needs.

For instance, AI could streamline administrative tasks like maintaining client records, allowing workers to focus more on direct client interactions and personalized care.

Job description

Help the community stay healthy by encouraging people to make healthy choices. Support individuals in communicating their health needs to healthcare providers and social service agencies. Implement programs that enhance individual and community health. Offer preventive health services like blood pressure and vision screenings. Gather data to understand the community’s health needs.