Key findings
Generative artificial intelligence (GenAI) is set to impact, but not transform, blue-collar jobs like shampooers.
Despite the automation wave, these workers are shielded due to the need for physical tasks that GenAI cannot perform.
Increased demand for premium services may even raise their income share.
While some skills used in shampooing, such as active listening and service orientation, could be automated in the future, the human touch and attention to detail will remain essential in this industry.
How could AI or automation replace or complement job activities?
AI and LLMs like Chatgpt could be used to automate administrative tasks for hair treatment specialists.
They could help maintain treatment records efficiently.
However, they may not replace the hands-on tasks of massaging, shampooing, and advising patrons on scalp conditions.
For instance, in the job of hair washers, AI could assist in record-keeping but not in providing physical treatments like massages or scalp conditioning.
Job description
Shampoos and rinses customers’ hair.
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