Will Arbitrators, Mediators, and Conciliators be replaced by AI & Robots?

Key findings

GenAI is set to enhance the role of arbitrators, mediators, and conciliators by streamlining tasks such as data analysis, decision-making, and information retrieval.

While it won’t completely transform the profession, it will assist in tasks like writing, research, and critical thinking.

AI will improve efficiency in reading comprehension, active listening, and problem-solving, allowing professionals to focus on complex negotiations and decision-making.

The future of this profession will involve leveraging GenAI to augment skills and streamline processes, ultimately enhancing the quality of service provided.

How could AI or automation replace or complement job activities?

In the field of resolving disputes, AI, automation, or LLMs like Chatgpt could potentially enhance certain processes.

While they might assist in research or drafting, the nuanced communication, empathy, and decision-making required in the role of resolving conflicts could not be fully replicated.

For instance, in the role of resolving disputes between parties, the human touch in understanding underlying concerns and guiding towards mutual agreement is irreplaceable.

Job description

Assist in resolving disputes and conflicts by talking things out. Help people come to agreements without going to court, as long as everyone involved agrees.