Will Flight Attendants be replaced by AI & Robots?

Key findings

Generative artificial intelligence (GenAI) is not expected to significantly impact blue-collar jobs like that of flight attendants.

The unique nature of GenAI automation means that physical tasks, crucial to such roles, cannot be effectively performed by AI.

As a result, blue-collar workers are likely to remain shielded from major disruption.

However, the future may see automation of certain skills such as information ordering and digital data processing.

Flight attendants will continue to rely on skills like active listening, coordination, and service orientation, which are not easily automated.

While GenAI may enhance certain aspects of their work, the core responsibilities of flight attendants are unlikely to be transformed by automation.

How could AI or automation replace or complement job activities?

While AI, automation, or LLMs like ChatGPT could enhance some processes for Flight Attendants, they may not fully replace the human touch needed for tasks such as ensuring passenger safety, providing reassurance during emergencies, and offering personalized assistance.

For example, AI could assist in inventory management of supplies but may not effectively handle the complex emotional and physical needs of passengers during emergencies or turbulence.

Job description

Monitors the safety of the aircraft cabin. Helps airline passengers by explaining safety information, serving food and drinks, and responding to emergencies.