Key findings
Generative artificial intelligence (GenAI) is not likely to automate blue-collar jobs like Passenger Attendants.
The unique automation wave of GenAI may even increase the demand for blue-collar workers due to the growth of premium goods and services.
This could lead to a rise in their income share.
However, some skills used in this job, such as Reading Comprehension and Active Listening, could potentially be automated in the future.
Despite this, blue-collar workers are expected to remain shielded from major AI disruption due to the inability of GenAI to perform physical tasks.
The impact of GenAI on blue-collar jobs will be significant but not transformative, with automation focusing more on specific skills rather than entire occupations.
How could AI or automation replace or complement job activities?
While AI, automation, or LLMs like Chatgpt could not fully replace Passenger Attendants, they could enhance processes.
They could streamline tasks like providing information on routes or performing safety checks.
However, tasks requiring human touch, like assisting elderly passengers or responding to complaints, may still need a personal touch.
For example, AI could assist in issuing boarding passes efficiently, but human attendants would still be crucial in ensuring passengers feel safe and comfortable during the journey.
Job description
Ensures passenger safety on ships, buses, trains, or at stations. Responsibilities include demonstrating safety equipment, serving meals and drinks, and answering travel-related questions.
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