Key findings
Generative artificial intelligence (GenAI) is set to impact, rather than transform, blue-collar jobs like computer, automated teller, and office machine repair.
These workers are shielded from major AI disruption due to GenAI’s inability to perform physical tasks.
The unique automation wave might even increase demand for blue-collar workers, boosting their income share.
In the future, skills like information ordering and digital data processing could be automated, but tasks requiring critical thinking, troubleshooting, and equipment maintenance will likely remain in the hands of skilled human workers.
How could AI or automation replace or complement job activities?
AI and automation could potentially assist in diagnosing equipment issues, ordering parts, and updating software.
However, the complex physical tasks of repairing, assembling, and calibrating machines require human expertise.
For instance, an AI system like ChatGPT could help in remotely troubleshooting software malfunctions, but the hands-on repair work still necessitates the skills of Computer Repair Technicians.
Job description
Repairs, maintains, or installs computers, word processing systems, ATMs, and electronic office machines like copiers and fax machines.
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