Will Driver/Sales Workers be replaced by AI & Robots?

Key findings

Generative artificial intelligence (GenAI) is unlikely to automate blue-collar jobs like Driver/Sales Workers.

The unique GenAI automation wave may even increase demand for these workers due to the growth of premium goods and services.

Their income share could rise, shielding them from major AI disruption.

While some skills of Driver/Sales Workers may be automated in the future, tasks like driving specific routes, selling goods, and managing time require human abilities such as critical thinking and social perceptiveness.

GenAI will impact but not transform the work, as physical tasks remain beyond its capabilities.

How could AI or automation replace or complement job activities?

AI, automation, or LLMs like ChatGPT could automate tasks such as recording sales data, arranging merchandise displays, resolving customer complaints, and writing orders for driver/sales workers.

For instance, AI could streamline the process of recording sales information and updating customers on new products, enhancing efficiency in the role.

Job description

Drives a truck or vehicle along specific routes to sell or deliver goods, such as food products and commercial laundry. May also take orders, collect payment, and stock merchandise at drop-off points.