Will Pharmacy Aides be replaced by AI & Robots?

Key findings

GenAI is set to impact but not transform the work of Pharmacy Aides.

While blue-collar jobs like this are unlikely to be automated by GenAI, the future may see automation of certain skills such as Information Ordering and Digital Data Processing.

However, the tasks of Pharmacy Aides, which require Reading Comprehension, Critical Thinking, and Service Orientation, are less likely to be automated.

The unique nature of GenAI automation wave suggests that blue-collar workers may be shielded from major disruption, with increased demand for premium goods and services potentially leading to a rise in their income share.

How could AI or automation replace or complement job activities?

AI, automation, or LLMs like ChatGPT could potentially assist Pharmacy Aides in tasks such as inventory management, prescription processing, and customer inquiries.

However, the interpersonal aspect of the job, like greeting customers and providing drug information, may still require human touch.

For example, AI could help automate medication inventory tracking, but human judgment is crucial when dealing with customer interactions and medication dispensing.

Job description

Records drugs delivered to the pharmacy, stores incoming merchandise, and notifies the supervisor of stock needs. May also operate the cash register and accept prescriptions for filling.