Key findings
GenAI is set to impact but not transform the work of couriers and messengers.
Blue-collar workers in this field are shielded from major AI disruption due to the physical nature of their tasks.
The demand for premium goods and services may even increase, leading to a rise in their income share.
While some skills like information ordering or digital data processing could be automated in the future, the unique tasks of delivering messages and packages require human capabilities such as critical thinking and service orientation.
The job of couriers and messengers involves tasks like transporting items between offices using various modes of transportation, a role that remains essential and resilient in the face of advancing AI technologies.
How could AI or automation replace or complement job activities?
AI and automation could be used to automate tasks like sorting items for delivery routes, planning efficient delivery routes, recording delivery information, and performing routine maintenance on vehicles for Couriers and Messengers.
For example, AI algorithms could optimize delivery routes based on real-time traffic data, increasing efficiency and reducing delivery times.
Job description
Deliver messages, documents, packages, and other items between offices or departments in a company or to other businesses using different modes of transportation like walking, biking, driving, or taking public transportation.
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