Key findings
GenAI is revolutionizing the role of receptionists and information clerks.
It streamlines data entry, scheduling, and information retrieval, boosting efficiency.
AI automates routine tasks like writing and basic content creation, freeing up time for critical thinking and decision-making.
GenAI enhances user support with chatbot capabilities and simplifies complex data interactions.
In the future, AI will continue to transform these roles by improving service orientation and coordination through seamless integration with enterprise systems.
How could AI or automation replace or complement job activities?
AI and automation could be utilized to automate tasks such as operating telephone switchboards, scheduling appointments, transmitting information to customers, filing and maintaining records, providing information about the establishment, and analyzing data to answer customer inquiries.
For example, AI chatbots could handle incoming calls, appointments, and information dissemination, freeing up receptionists to focus on more complex tasks.
Job description
Assist and inform the public, customers, visitors, and others about the activities and locations within the organization.
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