Key findings
GenAI is revolutionizing the role of secretaries and administrative assistants by automating routine tasks like data entry and scheduling.
It enhances business software, simplifying data access and improving user support through chatbots.
GenAI streamlines decision-making processes by summarizing information and creating multimedia content.
In the future, GenAI could handle more complex tasks like critical thinking, continuous learning, and systems evaluation, transforming the job into a more strategic and analytical role.
How could AI or automation replace or complement job activities?
Artificial intelligence and automation could potentially replace certain activities of the job of assisting in office tasks.
Tasks like information ordering, digital data processing, scheduling appointments, maintaining databases, and operating office equipment could be automated.
For example, AI could manage appointment scheduling and database maintenance for Administrative Assistants.
Job description
Performs basic administrative tasks like writing letters, setting up meetings, organizing files, and answering phone calls.
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