Will Parts Salespersons be replaced by AI & Robots?

Key findings

Parts Salespersons play a crucial role in selling spare parts and equipment in repair shops or parts stores.

Despite the rise of Generative artificial intelligence (GenAI), blue-collar workers like them are unlikely to be automated.

The demand for premium goods and services may even increase, leading to a higher demand for these workers.

GenAI may impact but not transform their work, as physical tasks are beyond its capabilities.

While some skills in their job may be automated in the future, tasks requiring reading comprehension, active listening, critical thinking, and social perceptiveness will continue to rely on human expertise.

How could AI or automation replace or complement job activities?

AI and LLMs could automate tasks like digital data processing, inventory management, and order tracking for parts salespersons.

These technologies could assist in identifying replacement parts, managing shipments, and updating customers on order status.

For example, AI could analyze customer requests and inventory levels to automatically place orders for out-of-stock items, improving efficiency in the parts sales process.

Job description

Sells spare and replacement parts and equipment in a repair shop or parts store.