Will Locker Room, Coatroom, and Dressing Room Attendants be replaced by AI & Robots?

Key findings

GenAI is set to impact, rather than transform, the work of Locker Room, Coatroom, and Dressing Room Attendants.

These blue-collar workers are shielded from major AI disruption due to GenAI’s inability to perform physical tasks.

As demand for premium goods and services rises, so too will the need for these workers, potentially increasing their income share.

While some skills of this job may be automated in the future, such as Information Ordering and Digital Data Processing, the essential human skills of Active Listening, Speaking, and Service Orientation will remain crucial.

How could AI or automation replace or complement job activities?

In the role of assisting patrons in dressing and maintaining order in facilities, AI, automation, or LLMs like Chatgpt could potentially enhance efficiency by managing inventories, responding to inquiries, and documenting safety hazards.

However, the personalized customer service, emergency response, and physical tasks involved in providing towels, assigning locker space, cleaning, and attending to patrons’ needs require human judgment and interaction.

For instance, while technology could streamline inventory management, it may not replace the human touch needed to assist patrons with their belongings, provide first aid, or address customer complaints effectively.

Job description

Assist patrons or customers by providing personal items in locker rooms, dressing rooms, or coatrooms.