Key findings
Cargo and Freight Agents play a crucial role in facilitating the movement of cargo and freight shipments in transportation terminals.
They receive orders from customers, organize freight pickups, and calculate shipping costs.
Despite the advancements in Generative artificial intelligence (GenAI), the work of Cargo and Freight Agents is unlikely to be fully automated.
While some skills like data processing and monitoring could be automated in the future, tasks requiring social perceptiveness, negotiation, and coordination are less susceptible.
The unique nature of GenAI automation wave suggests that blue-collar workers in this field may be shielded from major disruption, as physical tasks remain challenging for AI.
The demand for premium goods and services may even increase the need for blue-collar workers, potentially leading to a rise in their income share.
As technology evolves, certain aspects of the job may become automated, but the core responsibilities of Cargo and Freight Agents are likely to remain essential and human-driven.
How could AI or automation replace or complement job activities?
Cargo and Freight Agents could potentially benefit from AI automation in activities such as tracking delivery progress, estimating freight rates, recording shipment data, and arranging insurance coverage.
For example, AI could be used to analyze shipment costs and weights, freeing up agents to focus on client interactions and problem-solving.
Job description
Facilitates the movement of cargo and freight shipments in various transportation terminals. Receives orders from customers and organizes the pickup of freight for delivery. Checks bills of lading to calculate shipping costs.
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