Key findings
GenAI is revolutionizing the role of Counter and Rental Clerks by automating routine tasks like data entry and scheduling.
It enhances productivity by streamlining processes and improving customer service through chatbot interactions.
This technology simplifies information retrieval and decision-making, allowing clerks to focus on critical thinking and service orientation.
In the future, GenAI could handle more complex tasks like system evaluation and basic content creation, further transforming the role of clerks in the industry.
How could AI or automation replace or complement job activities?
Artificial intelligence and automation could potentially replace tasks such as computing charges, receiving orders, explaining policies, providing information, advising customers, answering inquiries, preparing forms, keeping records, and recommending products.
For example, in the role of a sales and rental assistant, AI could handle transactions, inquiries, and inventory management efficiently.
Job description
Receives orders for repairs, rentals, and services, usually in person. Describes options, calculates costs, and processes payments.
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