Type of Job:

Blue collar
Generative AI will mostly change white-collar jobs by automating tasks or changing roles. Blue-collar jobs won't face much automation and may see higher demand and pay.

What Constitutes Artificial intelligence (AI)?

Artificial Intelligence (AI) is a technology that allows systems, whether software or machine-based, to autonomously make predictions, recommendations, or decisions that impact both real and virtual environments without the need for constant human guidance or intervention.

Sources

Author:

Juan D. Montoya

Juan D. Montoya

Economist and AI researcher.

Will Telemarketers be replaced by AI & Robots?

Telemarketers risk of being automated:

High

This job is highly likely to be substantially automated within the next 20 years, placing it in the upper quartile for automation probability among occupations.

Current Degree of Automation:

52
(1-100)

Source

Key findings

Telemarketers use communication skills to promote products or services over the phone.

GenAI is likely to impact telemarketers by automating call dialing, customer segmentation, and script customization.

This automation could transform the work by streamlining outreach efforts and increasing efficiency in reaching potential customers.

How could AI or automation replace or complement job activities?

AI, automation, or LLMs like ChatGPT could automate activities such as obtaining customer information, entering orders, maintaining records, adjusting sales scripts, and conducting market surveys for Telemarketers.

For instance, AI could streamline data entry processes and personalize sales scripts based on customer preferences, enhancing efficiency and targeting specific individuals effectively.

Job description

Solicits donations or takes orders over the phone for goods or services.

Consequence of Making Errors

22

(1-100)

Not serious at all Source
In manufacturing, telemarketer errors have minimal consequences, making this factor irrelevant for predicting job automation.

How Repetitive is the Job?

79

(1-100)

Very important Source
Telemarketers face a higher risk of automation due to their repetitive tasks. However, automation usually targets specific tasks, meaning some aspects of the job may remain. The future could see a blend of human and automated efforts.
Average Anual salary USD$
$33,600

Source

Number of profesionals in USA
31,000

Source

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