Type of Job:

White collar
Generative AI will change white-collar jobs by automating tasks and enhancing productivity. Highly educated roles may face the most impact, while blue-collar jobs may see increased demand and pay.

What Constitutes Artificial intelligence (AI)?

Artificial Intelligence (AI) is a technology that allows systems, whether software or machine-based, to autonomously make predictions, recommendations, or decisions that impact both real and virtual environments without the need for constant human guidance or intervention.

Sources

Author:

Giacomo Gaudenzi

Giacomo Gaudenzi

Journalist with experience in Digital Marketing, Research, and Design.

Will Hotel, Motel, and Resort Desk Clerks be replaced by AI & Robots?

Hotel, Motel, and Resort Desk Clerks risk of being automated:

High

This job is highly likely to be substantially automated within the next 20 years, placing it in the upper quartile for automation probability among occupations.

Current Degree of Automation:

41
(1-100)

Source

Key findings

GenAI is poised to revolutionize the role of hotel, motel, and resort desk clerks.

It will streamline tasks like data entry, scheduling, and customer service.

AI can assist with problem-solving, decision-making, and time management.

By automating routine processes, GenAI will enhance efficiency and allow clerks to focus on providing exceptional service.

In the future, desk clerks may interact with AI systems for quick information retrieval and improved guest interactions.

How could AI or automation replace or complement job activities?

AI and automation could potentially replace tasks such as digital data processing, record-keeping, bill computation, and answering inquiries for hotel desk clerks.

These activities could be streamlined by AI to enhance efficiency and accuracy.

For example, AI could automatically update room availability, post charges, and provide information on hotel services to guests.

Job description

Assist guests at hotels, motels, and resorts by checking them in, giving them room keys, taking messages, keeping track of occupied rooms and guest accounts, taking reservations, and handling payments when guests check out.

Consequence of Making Errors

33

(1-100)

Not serious at all Source
Errors by hotel desk clerks have minor consequences, making their role less relevant in predicting automation trends.

How Repetitive is the Job?

72

(1-100)

Very important Source
Jobs like hotel desk clerks often involve repetitive tasks, making them prime targets for automation. However, it’s likely that only specific tasks will change, not the entire role, in the coming years.
Average Anual salary USD$
$30,300

Source

Number of profesionals in USA
106,000

Source

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