Key findings
Baristas play a crucial role in the service industry by preparing and serving specialty coffee and food to customers.
Their work involves reading comprehension, active listening, and coordination.
Despite advancements in Generative artificial intelligence (GenAI), baristas are unlikely to be automated due to the physical nature of their tasks.
The unique automation wave of GenAI may actually increase demand for blue-collar workers like baristas, as the growth of premium goods and services continues.
While some skills of baristas may be automated in the future, their work is expected to remain shielded from major AI disruption.
How could AI or automation replace or complement job activities?
AI, automation, or LLMs like ChatGPT could automate tasks such as processing payments, taking orders, describing menu items, restocking displays, weighing and grinding coffee, and creating signs for a barista.
For instance, AI could assist in processing payments efficiently, taking orders accurately, and suggesting menu items based on customer preferences.
Job description
Prepares and serves specialty coffee and other drinks. Also serves food like pastries and sandwiches to customers.
0 Comments