Will Hosts and Hostesses be replaced by AI & Robots?

Key findings

Hosts and hostesses in restaurants, lounges, and coffee shops welcome customers, seat them, and ensure quality service.

GenAI will impact but not transform this work.

Blue-collar jobs like this are unlikely to be automated by GenAI due to the physical nature of the tasks.

Skills such as active listening, coordination, and service orientation are essential and not easily automated.

While some tasks may be automated in the future, the human touch and social perceptiveness required in this role will keep blue-collar workers in demand.

How could AI or automation replace or complement job activities?

AI and LLMs could automate tasks like information ordering, digital data processing, and operations monitoring for hosts and hostesses.

These technologies could streamline table assignments, handle reservations, and assist with customer inquiries.

For example, AI could manage seating rotations and reservation systems, ensuring efficient service and customer satisfaction.

Job description

Welcome customers, seat them at tables or in the lounge, and assist in maintaining the quality of the facilities and service.