Type of Job:

White collar
Generative AI will change white-collar jobs by automating tasks, helping workers, or changing job roles. Highly-skilled jobs may face the most impact, while blue-collar jobs may see more demand.

What Constitutes Artificial intelligence (AI)?

Artificial Intelligence (AI) is a technology that allows systems, whether software or machine-based, to autonomously make predictions, recommendations, or decisions that impact both real and virtual environments without the need for constant human guidance or intervention.

Sources

Author:

Giacomo Gaudenzi

Giacomo Gaudenzi

Journalist with experience in Digital Marketing, Research, and Design.

Will Reservation and Transportation Ticket Agents and Travel Clerks be replaced by AI & Robots?

Reservation and Transportation Ticket Agents and Travel Clerks risk of being automated:

Medium

This job has a medium likelihood of substantial automation within the next 20 years, placing it in the third quartile for automation probability among occupations.

Current Degree of Automation:

65
(1-100)

Source

Key findings

GenAI is set to enhance the work of Reservation and Transportation Ticket Agents and Travel Clerks.

It will streamline tasks like data entry, scheduling, and customer service.

AI’s ability to handle complex problem-solving and decision-making will assist in resolving issues efficiently.

While AI will not completely transform the job, it will significantly improve productivity and customer service by automating routine tasks and providing valuable insights for better decision-making.

How could AI or automation replace or complement job activities?

AI and LLMs could automate tasks like processing digital data, maintaining inventories, and providing travel information.

For example, they could assist in issuing documentation, computing fares, and confirming reservations for Reservation and Transportation Ticket Agents and Travel Clerks.

Job description

Assist customers with making and confirming reservations for transportation or lodging, as well as selling transportation tickets. They may also help with checking baggage, directing passengers to their designated location, delivering tickets, contacting individuals and groups about package tours, and providing travel information to tourists.

Consequence of Making Errors

61

(1-100)

Serious Source
Jobs with serious errors can face automation, as poor service may lead to negative reviews and lost business. Yet, nuanced interpersonal skills for personalized service keep some roles safe from tech takeover.

How Repetitive is the Job?

98

(1-100)

Extremely important Source
Jobs like Reservation and Transportation Ticket Agents involve many repetitive tasks, making them prime candidates for automation. However, it's likely that only specific tasks will be automated, not the whole role.
Average Anual salary USD$
$45,440

Source

Number of profesionals in USA
123,000

Source

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